+34 602.472.197
tours@ColorfulWines.com
Definition
Colorful Wines is a wine tourism and wine events online platform located in Madrid – Spain.
Please read these terms and conditions carefully as well as the rest of the information sent to you when you book one of our wine tours or events. When booking with us, you adhere to our terms and conditions.
Jurisdiction
The jurisdiction which applies to these terms and conditions is provided by the Court of Justice of Madrid, Spain.
Data Protection
We have updated our Privacy policy to meet the requirements of the new GDPR (General Data Protection Regulation) which came into force on 25th May 2018. In order to process the tour bookings, Colorful Wines needs to collect personal data from the user.
We also inform you that the data you provide will be included in files owned and controlled by Colorful Wines, which will carry out computer processing in order to handle your request (which necessarily includes passing your details on to the partners with whom we work such as hotels).
Colorful Wines does not stock any credit card or personal bank data during the booking process since this information is processed automatically by Stripe, our payment provider.
Colorful Wines may use travellers’ data to inform about promotions, latest tours and news that may interest the user; however, this can be changed by the user at any time.
Jimena Cristo Bujanda, NIF: Y4914917S – email: tours@colorfulwines.com – phone: +34 – 602472197 is responsible of processing this information.
We only process the information you have given to us in order to inform you about new tours and articles published by Colorful Wines by sending you the Newsletter. We will only keep your email as long as you wish. We will never share this information with third parties, unless there is a legal obligation. You can always access your personal information, ask for its revision or suppression whenever you wish.
Booking
The mere fact of making a booking does not imply that we automatically accept it. Instead, it will be considered as accepted when Colorful Wines sends you acknowledgement of receipt of the booking through our booking system software.
After we do so, you have to pay the tour in full in order for the booking to be confirmed. Please read our “Payment” section below.
Once you pay the tour in full, then the booking will be confirmed.
Payment
The tour must be paid in full at least a week before it takes place for 1-day trip and at least 2 weeks in advance for 2+ day tours. Payments can be made by credit card, Paypal or by bank transfer.
The prices published on the website already include 21% IVA (taxes applying for this kind of service in Spain)
Food allergies and dietary restrictions
You must inform us about any food allergies or dietary restrictions when you book a tour or an event by filling the form with all the information required; so we will have enough time to make the necessary arrangements.
Acceptance of these terms and conditions
Booking with us means that you agree to our terms and conditions.
Transferring your booking to another person
You can have the right to transfer your booking to a different person if you do so at least 5 days before the date of the tour.
For 1 day tour there won’t be an additional charge but for 2+ day tours, an additional fee of €50 must be paid.
Minor changes
Colorful Wines reserves the right to change accommodation with similar standard hotels and wineries if necessary and those changes will not imply a different quote.
Liability
Colorful Wines accepts its responsibility to fulfil all services offered at a high standard as stated in the tour description.
However, Colorful wines will not accept responsibility for external events or circumstances that could affect the liability of the tour. All services we provide are subject to the local laws in Spain.
Unforeseen circumstances
Unusual and unforeseeable circumstances beyond the control of Colorful Wines can force us to make an important change or cancellation; in this case, no compensation can be paid. These circumstances refer to riot events, terrorist attacks and natural disasters.
In the event of bad weather or other cases of force majeure another day will be arranged. If no alternative is possible it will be cancelled without any penalty for any of the parties unless hotel booking or winery booking penalties could apply. In that case, the specific amount of the penalty would be deduced from the total fee before making the refund.
Cancellations by Colorful Wines
In the unlikely scenario of a Colorful Wines tour cancellation, the fee will be refund in full.
Cancellations by the Traveller
Cancellations must be notified to Colorful Wines by email: tours@colorfulwines.com
The following cancellations charges will apply:
NO SHOW the day of the tour will also be considered not refundable.
Travel Insurance
Travel insurance is not included by Colorful Wines in their tours. We strongly recommend the traveller to buy a Travel insurance prior to the start of the trip, including not only medical expenses but also a Trip Cancellation insurance and covering lost items.
Emergencies
We strongly advise you to provide us with contact details of relatives or friends that we could contact in case of an emergency.
Please note that all costs incurred by us in providing any assistance in the event of an emergency if not covered by your travel insurance, including but not limited to payment for any transport must be reimbursed to us.
Behaviour
The user will behave appropriately respecting other users, the schedule of the tour and will follow the instructions given by the guide during the tour.
Colorful Wines can terminate the service at any time if the user’s behaviour is not appropriate during the tour. As a result, no refund will be made to the user.
The user will be responsible to any damage made to any of the establishments visited and/or to another person.
Personal belongings
These remain at all times travellers’ own responsibility.
Copyright
Reproduction of the content of Colorful Wines website is forbidden and can only be used as an informative guide by our users.
